How estimates are provided
Where available, you will receive the relevant delivery charge or estimate at checkout. Orders requiring separate freight assessment receive it in a freight quote or order confirmation. Contact us before ordering if the checkout does not provide enough information for your destination or delivery needs.
Stock, handling and dispatch
A product page may show an indicative dispatch estimate based on its current stock and usual preparation. Dispatch means the order leaves us; it is separate from carrier delivery time. Every estimate remains subject to confirmed payment, available stock, tinting or other order preparation, packaging, order checks, carrier acceptance and special handling. We will contact you if information or a revised arrangement is needed.
Collection
Trade pickup may be arranged from our Torquay location. Please contact us before attending so collection can be confirmed.
Tracking and delivery details
Provide a complete delivery address, access details and current contact information. Tracking is supplied when the selected carrier and service make it available. If tracking is unavailable, delayed or appears incorrect, contact us with your order reference. If goods arrive damaged or incorrect, follow our Returns Policy and contact us before using, mixing, tinting or applying them.
Estimates are not universal guarantees
We do not publish or promise a universal dispatch or delivery timeframe. Checkout, quote and confirmation dates are estimates unless Lux Cement expressly confirms otherwise in writing for the particular order. Carrier events, stock changes, order preparation, access and circumstances outside reasonable control can affect actual timing.
Questions? Email hello@lux-cement.com or call 0407 724 161.
Lux Cement Pty Ltd · ABN 88 695 331 787 · 19/10 Cylinders Drive, Torquay VIC 3228