Five-year product-only cover
Where supplied with the relevant material invoice, Lux Cement's five-year additional warranty covers manufacturing defects in genuine Nikkolor products identified on that invoice. It is Lux Cement's product promise, not a five-year promise made by Nikkolor or a Lux workmanship warranty. DIY use is eligible when the relevant instructions are followed. For an accepted claim under this additional warranty, we replace the defective product or refund its purchase price if replacement is unavailable. Installation and removal labour are not part of that additional remedy; broader Australian Consumer Law rights remain unaffected.
Original purchaser only
This additional warranty belongs only to the original purchaser identified on the Lux Cement invoice or accepted purchase record. It is not transferable. A homeowner for whom a contractor, builder or other third party purchased the products, a subsequent owner, and any other later holder do not have an independent entitlement under this additional warranty. This does not limit any statutory right that may apply to a person under the Australian Consumer Law or another non-excludable law.
Project-specific documents control
Check the accepted quote, order documents and any certificate supplied to you. Those documents identify whether a separate express workmanship or project warranty applies and set its duration, covered work or goods, conditions, claim process and exclusions. If a period or item is not confirmed there, this webpage does not create one. Earlier issued warranty terms are not silently replaced by this version.
Guides, versions and job advice
Before material delivery or the start of a Lux-supplied job, the separate job-instruction email or document register must identify the actual technical, system/application and care guides supplied for the selected system, including each version or revision, issue date where available, scope, recipient and delivery record. Conflicting guides or written Lux job advice must be resolved in writing before proceeding. Lux must not claim that a message was automated, sent or a document already supplied without a supporting delivery record. Guides do not verify concealed substrate conditions: photographs show visible conditions only. Responsibility for advice Lux actually provides and statutory suitability, reasonable-care and reliance duties is preserved.
Workmanship and product boundaries
A workmanship warranty, where expressly included, concerns Lux Cement's stated application scope. A product warranty, where expressly included, concerns the identified product and may be subject to the relevant supplier terms. Work by other contractors, substrates, structures, waterproofing, plumbing, movement, environmental conditions and other items outside Lux Cement's documented scope are not represented as Lux Cement workmanship.
Care and common exclusions
The applicable documents may require correct use, cleaning, maintenance and timely reporting. Depending on those documents and the cause, express warranty cover may exclude damage from misuse, impact, abrasion, unsuitable cleaners, neglect, unauthorised repair or alteration, substrate or building movement, moisture or water entry outside the supplied scope, work by others, or ordinary ageing and variation. An exclusion applies only to the extent stated in the controlling documents and permitted by law.
Assessment, testing and access
Lux Cement pays all assessments and testing that it arranges, even if the claim is declined. Any inspection access, timing and method must be agreed in advance. Lux Cement obtains consent before taking destructive samples or opening up an area. If a customer wants to commission testing independently, scope, provider and cost should be discussed in writing before ordering it; Australian Consumer Law rights are unaffected.
Australian Consumer Law
Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply. Nothing on this page or in an express warranty limits rights or remedies that cannot lawfully be limited. Those remedies depend on the circumstances and are in addition to any express warranty.
Making a claim or enquiry
Contact us promptly using the details below with your name, order or project reference, the written documents supplied, a description of the issue and clear photographs where appropriate. Preserve the affected area and, for a product concern, do not continue to use, mix, tint or apply the product until advice is provided. We will assess the request against the applicable documents and consumer rights.
Questions? Email hello@lux-cement.com or call 0407 724 161.
Lux Cement Pty Ltd · ABN 88 695 331 787 · 19/10 Cylinders Drive, Torquay VIC 3228