Change-of-mind returns
We do not accept returns or exchanges because you changed your mind, ordered the wrong product or quantity, selected the wrong colour or finish, or no longer require the goods. Please check product details and quantities carefully before ordering.
Faulty, damaged or incorrect goods
If goods arrive damaged, are faulty, or do not match what you ordered, contact us as soon as reasonably possible. Include your order number, a description of the issue, and clear photographs of the product, packaging and delivery label. Do not use, mix, tint or apply the product once a fault or delivery error is identified.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Assessment and remedies
We may ask for further information or arrange an inspection before confirming a remedy. Depending on the circumstances and your rights under the Australian Consumer Law, the remedy may be a repair, replacement, refund or another appropriate solution. This policy does not limit any rights or remedies available under law.
Returning approved goods
Please do not send goods back without contacting us first. We will provide return instructions when a return is required. For a confirmed fault, damage in transit or an incorrect item supplied by us, Lux Cement will cover reasonable return costs. Goods must be safely packaged for transport.
Start a return enquiry
Contact Lux Cement before returning anything
Email hello@lux-cement.com or call 0407 724 161. You can also use our contact form.
Lux Cement Pty Ltd · ABN 88 695 331 787 · 19/10 Cylinders Drive, Torquay VIC 3228
Last updated 27 August 2026